Our FAQs & Return Policy

How can I contact Bridal Babes?

You can contact us by email at [email protected] (not .com) and through our chat feature on BridalBabes.co. We also host month Bridal Babes Q&A's for styling and ordering advice.

When should I purchase my bridesmaid gown?

Due to carrier delays, returns, restocks, alterations (made at the client's expense), we strongly recommend purchasing 6 months in advance of your event date. Our quick ship collection is a great option for those purchasing 3 months or less prior to

How do I set up a custom page for my bridesmaids to purchase the dress and/or robes I selected?

We look forward to speaking with you!! Please book a virtual consultation which includes a 30 minute styling session, custom bridesmaid purchasing page, and swatches (as needed) here. We recommend virtual consultation to learn more about the purchasi

Do you offer payment plans?

Yes, upon check out you can select "Shop Pay Installments" which will split the total price across 4 payments. You can learn more here.

How do I find my size?

We're here to make sure your Bridal Babes shopping experience is fun and exciting! So we've linked to the most helpful pages on our website. You can also contact us at [email protected] Please have your bust, waist, and hip measurements as well a

Do you have shapewear and undergarment recommendations?

Yes, we have a list of some of our favorites here.

How do I get the wrinkles out of my dress, robe, etc?

We recommend using a steamer. You can also dry clean most items but please refer to the care label or our customer service team for cleaning and care recommendations.

I'm excited to receive my order, can you tell me when it will ship?

Please check the product page for more details on processing which is in addition to shipping. The majority of our orders take up to 3 weeks for production. Orders with Ground Shipping typically take between 5 to 7 business days to be shipped after p

Can I change or cancel my order?

We do not accept changes or cancellations due to the automatic processing and fulfillment of your order.

What if my item is delayed?

Due to shipping carrier delays and the pandemic, we cannot guarantee shipping timeframes. If you need an item expedited or by a certain date, please notify our customer service team at: [email protected]. Please notify us prior to purcha

I ordered a pre-order item. When will I receive it?

Estimated timeframes for pre-orders are mentioned on the page or in your correspondence with our Customer Support Agents. If you need an update on timing, please reach out to [email protected].

Are alterations included?

Similar to most special occasion stores, alterations are done at the client's expense. We highly recommend this as a local tailor will be able to fit the dress to you in-person to your liking. We do not provide alterations.

What is your return policy?

We will issue a full store credit (not including shipping) for unworn merchandise returned within 14 business days of delivery. To process your return, please use our returns portal. Do not include BB when entering your order number. https://bridalb